FAQs

FAQs

Car Seat Doesn't Look Like Mine

The prodcut page seat covers Images doesn't match my vehicle. Because thousands car models and variants that we can only show a representative installed image for seat covers and most products. Often we'll show the classic design on as close as your car seats .Once you select your car model and submodel, sometimes options with extra illustration. Of course, for some special cars, we may ask you to provide a panoramic picture of the seat so that the product can fully match your car.

 

What should I do if I want to order?

You need to know the model of your car first. The seat cover is mainly distinguished by the American nameplate. For example Toyota RAV4. The car brand is Toyota, and the model is RAV4. Simply search for toyota rav4. Or follow our navigation bar to find it.

I or want to change (color, size, size, price ...) what to do?

It can be ordered on demand, just select the customizable product in the car model collection. But it will be a little more expensive than the stock style, because the shipping cost will be added.

I want to cancel my order?

Use the purchase account to send us a message and request to cancel the order.

Buy customizable product

About how customers can customize the color and style of car seat coversHere are the general steps:

  • Browse seat cover styles and color options: Visit the website and browse their seat cover style and color options.
  • Choose your favorite style and color: Choose your favorite style and color according to your preferences and the overall style of the car interior. Consider the design of the seats and the look of the car, and choose colors that coordinate or contrast with them. You can also consider the material the seat cover is made of, such as leather, fabric, or faux leather.
  • You can find sales representatives through search engines, official websites, social media, car forums and emails.
  • Contact the sales representative: They will ask about your car model, year and specific requirements for seat covers, such as seat cover style, color, required quantity, etc.
  • Get a quote and place an order: The sales representative will provide a corresponding quote based on your requirements. Please ensure all details are confirmed and agreed to before placing your order.
  • Delivery time: After placing the order, the seller will start making your custom car seat cover. The production time depends on the seller's workload and the complexity of the production process, as well as the logistics carrier's transportation timeliness.Please note that the availability and price of custom car seat covers may vary based on vehicle model and seat cover style. So, get accurate information when communicating with your sales representative. 1 week production and 1.5-2 weeks (transport, unload, pass the customs inspection , local logistics and destinations). The above stage labels are in the creation status until local logistics scan package label and updating indicating received ready for local distribution

Card payment error?

Customers sometimes encounter payment errors, which may be due to the review of your payment behavior by account management agencies such as your credit card. We can't help with that. You can only retry the purchase.

How to use discount codes?

From time to time, we will provide discount code discounts for purchases. Please fill in the discount code on the checkout page.

How to check order status?

If you have not registered, you need to go to your email to check. If you have already registered, log in to your account to track your order.

I need after sales service

Tell us what happened for the most direct and faster response! Accept pictures, videos, text or links, and attach your order number to identify related orders.

How to provide pictures when need help?

  • Provide order information such as order number to facilitate customer service inquiries.
  • Use the right light: Make sure the photo is taken under good lighting conditions. Avoid strong reflections or shadows, which can cause details to be unclear or blurry.
  • Multiple angles and photos: If possible, provide multiple angle photos of the problem part of the product so that customer service can better understand the problem and the status of the product.
  • Packaging and accessories: If the problem is related to packaging or accessories, please provide the corresponding photos at the same time. For example, damaged packaging or missing accessories may be issues that need to be addressed.
  • Image format and size: Before sending the image, please ensure that the format and size of the image meet the seller's requirements. Some email or online platforms may have restrictions on the format and size of images.
    Keep a backup of your original photos: It’s a good idea to keep a backup of your original photos before sending them. This way, you can resend or provide the photo in another format if needed.
  • Be clear about warranty requirements: If you provide after-sales pictures for warranty purposes, be sure to clearly state your requirements in the email or application. This will make it easier for sellers to understand and process your request.

For example. Which parts need to be republished or modified? Is it the front seat driver or the rear seat?
Overall, providing high-quality, comprehensive, and accurate after-sales pictures and descriptions is critical for sellers to be able to better inspect and provide service. Following the above suggestions and precautions can help customers standardize the provision of after-sales pictures and improve the effectiveness of after-sales services.